Online orders are always messed up.
Worst service ever when using LM online. 3rd time they are stuffing up my online order. Best to use Builders Warehouse it seems.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
25 May 2024, 15:22Good day Marco
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 908635.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 908635.
Leroy Merlin South Africa's reply25 May 2024, 15:22
Official
Good day Marco
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 908635.
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 908635.
's updateReviewer Update
26 May 2024, 20:53AVOID LEROY ONLINE PURCHASES: had to struggle for days and many phone calls before I finally received my goods. I'll be avoid online purchases from Leroy. Better to go in store. They don't care much about efficiency when it comes to their online service. This is their 3rd stuff up in just one month. First they delivered the wrong channels and blamed it on a website error. Next they didn't deliver my complete order and insisted they did. Had to struggle for days. The on the 3rd order they kept on moving the delivery date and then again told me the product on the website was wrong and that they in fact had no stock. I had to spend my entire Saturday on the phone trying to get it resolved. All my time and airtime wasted. And no sincere restitution for all the trauma they caused me.
's update26 May 2024, 20:53
Reviewer Update
AVOID LEROY ONLINE PURCHASES: had to struggle for days and many phone calls before I finally received my goods. I'll be avoid online purchases from Leroy. Better to go in store. They don't care much about efficiency when it comes to their online service. This is their 3rd stuff up in just one month. First they delivered the wrong channels and blamed it on a website error. Next they didn't deliver my complete order and insisted they did. Had to struggle for days. The on the 3rd order they kept on moving the delivery date and then again told me the product on the website was wrong and that they in fact had no stock. I had to spend my entire Saturday on the phone trying to get it resolved. All my time and airtime wasted. And no sincere restitution for all the trauma they caused me.