VM
Varuna M

1 reviews | Active since Jan 2023

31 Jan 2023, 20:20

Online orders

I ordered a bin online as the website said they had no stock at any of the nearby stores, firstly- it took weeks to arrive after I paid, second- when I went to the nearby store they had plenty that I could have chosen from so their website was incorrect and 3rd, the bin was damaged upon delivery. I followed up to complain and try to return the bin since it was damaged but I have never been helped. Do not buy anything on their website

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Feb 2023, 09:17
Official

Good day Varuna

 

I trust you're well and thank you for your review.

 

We sincerely apologize for the inconvenience that we have caused you. I will further investigate on the matter and revert back to you shortly.

 

 

 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Feb 2023, 15:15
Official

Hi Varuna, 

 

Can you please kindly send me the picture of the damaged item so that I can log a collection query with the store. 

 

And also kindly advise if its collection + replacement or refund. 

 

Thank you