KT
Keith T
1 reviews | Active since Nov 2020
25 Jul 2021, 12:02
Online Ordering is a MESS
Once again hugely disappointed with Leroy Merlin Online. I checked stock availability of board, only one branch had ample stock, i purchased Board OSB3 Pine 11mm thick-2440x1220mm, paid. Went to collect, only to find out the Fourways branch did not have stock when the driver arrived. This is the second time it has happened to me with regard to NO STOCK at branches VS STOCK AVAILABLE ONLINE. What a Mess and waste of time. LEROY MERLIN Terrible service... SORT IT OUT
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Leroy Merlin South Africa's replyOfficial
25 Jul 2021, 14:42Good day Keith,
Thank you for bringing this matter to our attention
We profusely apologize for the unsatisfactory experience you've had with us and for the inconvenience caused. We are glad that you were assisted in-store and offered an alternative however, this should not have happened in the first place and we take full responsibility for the mistake. The stock inaccuracy issue has been escalated to management and will be resolved as soon as possible.
Thank you for your patience and support.
Thank you for bringing this matter to our attention
We profusely apologize for the unsatisfactory experience you've had with us and for the inconvenience caused. We are glad that you were assisted in-store and offered an alternative however, this should not have happened in the first place and we take full responsibility for the mistake. The stock inaccuracy issue has been escalated to management and will be resolved as soon as possible.
Thank you for your patience and support.
Leroy Merlin South Africa's reply25 Jul 2021, 14:42
Official
Good day Keith,
Thank you for bringing this matter to our attention
We profusely apologize for the unsatisfactory experience you've had with us and for the inconvenience caused. We are glad that you were assisted in-store and offered an alternative however, this should not have happened in the first place and we take full responsibility for the mistake. The stock inaccuracy issue has been escalated to management and will be resolved as soon as possible.
Thank you for your patience and support.
Thank you for bringing this matter to our attention
We profusely apologize for the unsatisfactory experience you've had with us and for the inconvenience caused. We are glad that you were assisted in-store and offered an alternative however, this should not have happened in the first place and we take full responsibility for the mistake. The stock inaccuracy issue has been escalated to management and will be resolved as soon as possible.
Thank you for your patience and support.