AG
An G

1 reviews | Active since Mar 2009

19 Jan 2024, 07:57

Online order with missing parts

Online order with missing parts.

I ordered online and there is a missing part. Leroy Merlin chose to fulfill it from the furthest store from me and keep giving me lies and excuses when asking to replace the missing part. This has been going on for months with Musa and Ayanda continously lying to me on how it will be resolved.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Jan 2024, 07:56
Official
Good day  An

Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.