Online order suddenly not available.

Item: Leroy Merlin South Africa
Rating: 1
Author: JP B

Ordered online to be delivered in store for pickup. Had to phone on 21 March to follow up. Was told item was not avaible even if website stated stock available. Promised me that manager would phone yet almost day later no one phoned. Site still shows stock available. Now they have my money I I cannot complete. My task at hand. Very bad service online. Empty promises.

Helpful (0)

Replies (4)

Leroy Merlin South Africa's replyOfficial

22 May 2020, 15:15

Hi JP, we are sorry for your negative experience. We will be in contact to help sort out the situation. #va

Leroy Merlin South Africa's reply22 May 2020, 15:15

Official

Hi JP, we are sorry for your negative experience. We will be in contact to help sort out the situation. #va

Leroy Merlin South Africa's replyOfficial

22 May 2020, 15:28

we have sent an email to you. We look forward to your response. Regards Vidya

Leroy Merlin South Africa's reply22 May 2020, 15:28

Official

we have sent an email to you. We look forward to your response. Regards Vidya

JP B's updateReviewer Update

23 May 2020, 09:08

Morning I am unhappy to report yet another empty promise on delivery and coming back to me to resolve my Issue. Resolving by giving my product to me me today and not running around with excuses and searching for something that is clearly not available. Either give equivalent in quality or give money back asap

JP B's update23 May 2020, 09:08

Reviewer Update

Leroy Merlin South Africa's replyOfficial

24 May 2020, 23:26

Hello Mr Britz, we hope that you are happy with our product. Thank you for your patience, we do appreciate it! #va

Leroy Merlin South Africa's reply24 May 2020, 23:26

Official

Hello Mr Britz, we hope that you are happy with our product. Thank you for your patience, we do appreciate it! #va