Online order query | staff not available | no reponse

I placed an online order for 2 x lampshades with them, order accepted and paid.

There after I received an email informing me that the Boksburg branch has insufficient stock. They asked if I wanted the 1 lampshade, or a refund.

I rep**** and enquired if they can't order a 2nd one from their suppliers. No response to my email.

I made several efforts today trying to get in touch with the persons, Ntokozo and Mike who deals with the online orders at the Boksburg branch, but they both are either not available or missing in action.

I was on the line for more than 18 minutes.

According the lady on the main number my order was cancelled without any confirmation from myself.

I have sent a follow up email, left a DM on their Facebook page and various comments previously posted by dissatisfied customers.

I was promised a call back from Ntokozo who was allegedly in a meeting. Still waiting.