GB
Gerhard B
1 reviews | Active since Dec 2023
22 Dec 2023, 16:37
Online Order not received with no help from Customer Service
So I have an order that was supposed to be delivered on the 20th of Dec, in time for Christmas. But here I am, no order, no communication, no response and no help from Customer Service. I have to call and email each day, but with no luck. At which point do I have to give up and assume that one of the largest retail companies in SA, not only ruined my Christmas present to someone, but I need to know consider that my money is gone.
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Leroy Merlin South Africa's replyOfficial
02 Jan 2024, 15:34Good day Gerhard
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply02 Jan 2024, 15:34
Official
Good day Gerhard
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.