Online order non delivery and only partial refund

Item: Leroy Merlin South Africa
Rating: 1
Author: Daniel M

Placed an order online, order was not delivered on time so cancelled and bought somewhere else. Only received part of the refund, they said the rest had been given to the courier, who arrived days after I had cancelled

Helpful (0)

Replies (3)

Leroy Merlin South Africa's replyOfficial

18 Aug 2023, 10:59

Good morning Daniel

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our market place refund process was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that the market place team will be in direct contact with your.

Leroy Merlin South Africa's reply18 Aug 2023, 10:59

Official

Daniel M's updateReviewer Update

21 Aug 2023, 17:01

Thanks, still waiting to hear back...

Daniel M's update21 Aug 2023, 17:01

Reviewer Update

Thanks, still waiting to hear back...

Daniel M's updateReviewer Update

30 Aug 2023, 08:34

Still no resolution on this issue, it has been more than a month

Daniel M's update30 Aug 2023, 08:34

Reviewer Update

Still no resolution on this issue, it has been more than a month