TW
Tamlyne W
1 reviews | Active since Nov 2018
01 Dec 2019, 16:16
Online order gets ignored
I have on countless occasions sent emails and called the company however my request goes unanswered and it is very difficult getting hold of any available agent as their lines are constantly busy. To date have I received no update on my order since the 26th all that the site says is that my order has been placed "on hold", can someone from this company please make the due effort to contact me regarding same! This is horrible in terms of customer service levels
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Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
02 Dec 2019, 06:34Good morning Tamlyne apologies for the inconvenience that may have been caused. I will immediately investigate the issue and let you know what the status is. #TR
Leroy Merlin South Africa's reply02 Dec 2019, 06:34
Official
Good morning Tamlyne apologies for the inconvenience that may have been caused. I will immediately investigate the issue and let you know what the status is. #TR
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Tamlyne W's updateReviewer Update
03 Dec 2019, 13:40Good day,please note that I would like to reverse my payment and cancel the order placed. I did receive a call from your team stating that there was no stock on the floor but in the warehouse I am not willing to wait another week for those items, what I do not understand is why your customer service team takes that long to inform me that my item is in delay for that specific reason. I first had to lay a complaint to get noticed.
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Tamlyne W's update03 Dec 2019, 13:40
Reviewer Update
Good day,please note that I would like to reverse my payment and cancel the order placed. I did receive a call from your team stating that there was no stock on the floor but in the warehouse I am not willing to wait another week for those items, what I do not understand is why your customer service team takes that long to inform me that my item is in delay for that specific reason. I first had to lay a complaint to get noticed.
Leroy Merlin South Africa's replyOfficial
03 Dec 2019, 15:24Good afternoon Tymlyne, we have trying to contact you but the number we have continues to be answered by a different person. We have sent you an email to contact us. You can drop us your number or contact our Department Manager on ***
Leroy Merlin South Africa's reply03 Dec 2019, 15:24
Official
Good afternoon Tymlyne, we have trying to contact you but the number we have continues to be answered by a different person. We have sent you an email to contact us. You can drop us your number or contact our Department Manager on ***
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Tamlyne W's updateReviewer Update
03 Dec 2019, 15:33Hi, please check your emails as I have sent the contact number, ensure that someone contacts me to reverse my order and payment.
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Tamlyne W's update03 Dec 2019, 15:33
Reviewer Update
Hi, please check your emails as I have sent the contact number, ensure that someone contacts me to reverse my order and payment.