TE
TJ E

1 reviews | Active since Feb 2010

22 Nov 2025, 14:06

Online order for collection - Pathetic service

They do not understand the concept of click and collect. If an order is placed online, and you come and collect, surely it should not take longer that it would have taken me to buy the individual items in the store. the staff has not interest in making the process convenient either. really disappointing.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply22 Nov 2025, 16:01
Official
Hi 
TJ Ebersohn

We would like to sincerely apologize for the poor service you received from the store. This is not the standard we strive to deliver, and we appreciate you bringing it to our attention. 
 If there is anything further we can assist you with, kindly let us know.