AC
Alan C
1 reviews | Active since Oct 2022
27 Oct 2023, 10:47
Online Order
Based on stock availability, as per Leroy Merlin's website, I placed and payed for an online order on the 18th of October 2023. On the 19th of October 2023 I received an email from Leroy Merlin, not only confirming that my order was received, but also informing me that the item has been picked up by their delivery partner and that I can expect delivery within 3-5 working days. Today, the 27th of October 2023, a week later, I was informed by Leroy Merlin on email that Leroy Merlin does not have stock and are suggesting a refund. The last response begs the question: ''Which so called item was picked up by their delivery partner OR was it all just a lie?'' Very disappointed.
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Leroy Merlin South Africa's replyOfficial
28 Oct 2023, 10:11 Good day Alan
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Leroy Merlin South Africa's reply28 Oct 2023, 10:11
Official
Good day Alan
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. We will be in direct contact with you.