Online Order

I placed an online order for 10 curtains on 16 January 2022 and paid. The system showed that there was 10 for delivery. On 26 January 2022, after not getting any feedback I sent an email to enquire about my order. I got a response from Simon indicating that there is no stock and would I like a refund, I further enquired about when will they receive stock. Back to today, I get a call from Nosipho stating that they have 7 in stock in Boksburg, I accepted the 7 but did tell her I needed the 10 and could she check at the other stores, I would collect the balance if I needed to. She called me back after apparently checking, to inform me that the other stores dont have. When I checked online, I saw Greenstone has 3 online and Fourways has one in stores. When I called her back to let her know, she informed me that its a different store and it would be a different delivery fee. And I then told her again that I would go collect. She then went on to tell me she has already requested a refund for the balance and eventually said she can sent a Voucher to the other store for the curtains. My issue is if that stock is not kept aside, then it will be sold off the floor!!! And secondly the curtains was on special when I ordered and paid for it but now the price has increased,....Is that why the order is not placed!!