ONLINE DELIVERY

I am very disappointed in the service i got from Leroy Merlin Fourways, was expecting delivery on a day i wasn't going to be home , called and emailed they team to make arrangements and this was not done and my delivery still went out when i was home and i had to make other arrangements. what is the point of charging customers delivery fee if you as the service provider does not do your part!! very disappointed and they consultants did not bother to email me back or call to apologise or give an update