Online and Delivery services sucks

If I could give them a minus stars I would. I placed my order on a Wednesday and was suppose to get it on the Friday. Friday morning came and gone at around 11:15 I phoned them and spoke to a lady who told me that the package has left the BOKSBURG store and it's now in the couriers hands she said she will phone me back with more info in 30mins, 30 mins have gone and so have a couple of hours I went to get my tyres changed as just before it was done I realised I never received a call back now it's almost 4:30 I'm phoning again speaking to another lady I explained to her what's going on and that I need the item as we are leaving that night she puts me on hold for 34mins. I then told my husband let's drive there and I'll go and see it for myself, turns out my item never even left the store. Very helpful yard guy that organised it for me but FYI don't ever order online or ask for delivery you won't get your stuff. For such a big company your delivery services are **** and you will definitely never get my business again.