One becomes a number

I have to say, once a company gets to this size, clients become numbers. I stood at a sales counter at Boksburg on Saturday for what felt like 40min. 3 stations but 1 person working his butt off. I have hip issues, so I had to leave the store. For two days now I am sending emails without any replies. So, I send another email to an address I found online complaining that I am not getting feedback. I received a reply within 3 minutes asking me to send my email to the address I was using for two days. Guys rather support the smaller guys where your money and time is appreciated!! My feeling is that there are so many people in positions at some of these stores, just to receive a pay cheque each month.