On 6 March I bought a 3 metres sliding door from Leroy Merlin which was despatched two days later. Two weeks later I had it installed by a professional. When they were finishing that's when they realised that a rear panel that should cover the *****s was

On 6 March I bought a 3 metres sliding door from Leroy Merlin which was despatched two days later. Two weeks later I had it installed by a professional. When they were finishing that's when they realised that a rear panel that should cover the *****s was missing from the package. The door had already been installed and the panel is part of the finishing. I even attached pictures of the other three panels and indicated which one is missing.

On the 16th I contacted Leroy Merlin to replace the missing panel. An employee whose name I will not disclose said that my matter has been referred to relevant authorities. The following day I was contacted by another, I would like to believe relevant person. The person first wanted a recap of what I was complaining about and I gave him. He then requested pictures of what was missing and I took a picture of the installed door without the panel and indicated where the panel should go. On the 19th he then thanked me and a few days later said they have the panel in their shop and wanted to know if I can come collect it so 'that we don't send the wrong part to avoid delays' I responded that I live in Mpumalanga and cannot come and collect. On 20 March the assistant once again requested me to send a picture of the part to 'avoid sending the wrong thing'. I once again sent pictures because I can't send to them a picture of something I don't have. They acknowledged receipt of the pictures I sent. And then six days later nothing has been communicated to me. I sent an inquiry to Leroy Merlin. On March 27 the assistant responded that 'The department has advised that they do not have stock of the missing items.' I asked what was supposed to be my recourse in this situation and no response came from Leroy Merlin. On 2 April I again asked what the way forward should be but there was no response. Then on 3 April I advised them that I was going to refer them to Hellopeter if they had not responded to me. And here I am. Leroy Merlin is unreliable, they ignore inquiries from customers and are only happy to have received payment for the goods ordered. Once the goods have been delivered and the money is in their bank they no longer care about what happens after.

I would like to warn customers not to be deceived by s****y advertising and promises of a prompt service; the after-service sucks - which unfortunately is what you expect from a company after buying their service