LA
Leah A

1 reviews | Active since Oct 2022

19 Oct 2022, 16:42

Ofentse is useless, arrogant and stupid.

leroy merlin greenstone reviews

LEROY MERLIN Greenstone 4,3 (7,2K) Hardware store in LethabongOpen 2 395+ OverviewProductsReviewsPhotosUpdatesAbout Reviews from the web 3,5/5Business listings and reviews in South Africa · 57 reviews Reviews Sort by Most relevant Newest Highest Lowest L 24 reviews 45 minutes ago NEW Unfortunately have to leave a bad review because of how we were treated today. We took back a defective item and we did not have the box. The manager refused to give us a refund because we did not have the box. I showed her the Consumer …More

Brendan Gammie 42 reviews·203 photos 4 months ago A huge, huge store with a variety that's mind boggling! We got our awesome tool kit here and found finicky light bulbs other folk didn't have! The wall of Loo seats was inspiring!!!

+16

LEROY MERLIN Greenstone ***ner) 4 months ago Hi Brendan,Thank you for the 5☆We appreciate your feedback. AD lee Ramdari Local Guide·55 reviews·10 photos 9 months ago Most of good reviews based on shop and range.. this store has really deteriorated since the opened. No prices in shelves and incorrect prices very common. Did an online purchase of 2 small items.. still waiting for feedback on it 3 weeks later. Impossible to get hold of anyone that can assist

2 LEROY MERLIN Greenstone ***ner) 9 months ago Hi Lee,Thank you for taking the time to rate our service.We really appreciate the feedback, we will look into the issues raised and improve on them.AD Anthony Otte Local Guide·21 reviews·51 photos 4 months ago The 2 hour click and collect just does not function. We came a day later and ended up waiting another 3 hours anyway. …More

2 LEROY MERLIN Greenstone ***ner) 4 months ago Hi Anthony we do appologize for the service you received.I will liase the message to the head of department for collection. AD

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Opening-hours.co.za https://opening-hours.co.za › Leroy... Leroy Merlin South Africa in Edenvale - Opening hours, Address & Reviews ”Greenstone store is the first South African LEROY MERLIN Store, opened in 2018. An amazing DIY & Hardware store filled with great products at affordable prices ... Related searches L 24 reviews 45 minutes ago NEW Unfortunately have to leave a bad review because of how we were treated today. We took back a defective item and we did not have the box. The manager refused to give us a refund because we did not have the box. I showed her the Consumer Protection Act which states that if an item is defective, we do not need the original packaging. She refused to look at my phone and said that she's not interested in the law as they have a different policy. I told her that I'm a lawyer and that unfortunately you cannot override the law, your "policies" need to be in line with the Consumer Protection Act otherwise it is invalid. When she said she was not interested in the law, I pulled out my phone and started recording her. She then went away for about 20 minutes and eventually returned. While she was away, I asked the squint guy what her name was so I could report her and he refused to give me her name. So he does not know his own bosses name. Sis on him, disgusting. I remembered that I was recording, so I just watched back and saw her name is "Ofentse". I was still recording her and asked her "if I had the box, would I get refunded?". She refused to answer me. I repeated my question 20 times and she refused to answer me. She refused to answer me because she knew that she could not answer yes or no without admitting that she was wrong. If anybody high up at Leroy Merlin wants a copy of the video, I am happy to send it. I kept asking to speak to her manager and she kept telling me that she is the boss. I told her that she does not own Leroy Merlin and therefore she reports to someone. She told me her manager is out of the country and is completely unreachable by phone. She kept repeating that she would not refund me without the box and would not answer me about why she is not following the law. I am going to put the video you on social media so everyone can see how we were treated. Eventually her manager (the one who was apparently out of the country) arrived. Wow, that was a heck of a quick flight! She told us that we can have a refund. We thanked her, got our refund and left. Ofentse, your attitude was sickening. You don't deserve to have a job anywhere, let alone Leroy Merlin. Knowing you were wrong, but unwilling to admit it because of your pride. You were willing to ***** R3500 from me to spare your pride. Sis on you! You should not be a manager anywhere on earth. Will never be returning to Leroy Merlin ever again and I will be showing everyone the video so they can boycott Leroy Merlin as well. Refusing to answer the question after 20 times of it being asked because you know you are wrong and you are trying to ***** my money. Yuck!

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Replies (3)
LA
Leah A's update19 Oct 2022, 16:49
Reviewer Update
Unfortunately have to leave a bad review because of how we were treated today. We took back a defective item and we did not have the box. The manager refused to give us a refund because we did not have the box. I showed her the Consumer Protection Act which states that if an item is defective, we do not need the original packaging. She refused to look at my phone and said that she's not interested in the law as they have a different policy. I told her that I'm a lawyer and that unfortunately you cannot override the law, your "policies" need to be in line with the Consumer Protection Act otherwise it is invalid. When she said she was not interested in the law, I pulled out my phone and started recording her. She then went away for about 20 minutes and eventually returned. While she was away, I asked the squint guy what her name was so I could report her and he refused to give me her name. So he does not know his own bosses name. Sis on him, disgusting. I remembered that I was recording, so I just watched back and saw her name is "Ofentse". I was still recording her and asked her "if I had the box, would I get refunded?". She refused to answer me. I repeated my question 20 times and she refused to answer me. She refused to answer me because she knew that she could not answer yes or no without admitting that she was wrong. If anybody high up at Leroy Merlin wants a copy of the video, I am happy to send it. I kept asking to speak to her manager and she kept telling me that she is the boss. I told her that she does not own Leroy Merlin and therefore she reports to someone. She told me her manager is out of the country and is completely unreachable by phone. She kept repeating that she would not refund me without the box and would not answer me about why she is not following the law. I am going to put the video you on social media so everyone can see how we were treated. Eventually her manager (the one who was apparently out of the country) arrived. Wow, that was a heck of a quick flight! She told us that we can have a refund. We thanked her, got our refund and left. Ofentse, your attitude was sickening. You don't deserve to have a job anywhere, let alone Leroy Merlin. Knowing you were wrong, but unwilling to admit it because of your pride. You were willing to ***** R3500 from me to spare your pride. Sis on you! You should not be a manager anywhere on earth. Will never be returning to Leroy Merlin ever again and I will be showing everyone the video so they can boycott Leroy Merlin as well. Refusing to answer the question after 20 times of it being asked because you know you are wrong and you are trying to ***** my money. Yuck!
Leroy Merlin South Africa
Leroy Merlin South Africa's reply19 Oct 2022, 17:32
Official

Hi there Leah,

 

I trust you're well and thank you for your review.

 

We sincerely apologize for the inconvenience that we have caused you, we are pleased to hear that eventually the store manager was able to assist and with regards to Ofentse's behavior, it shall be addressed by the store leader.

 

We regret that we have lost you as a customer, we hope that you find it in your heart to forgive the Leroy Merlin brand for the service you got from our employee.

 

Take care.

 

Thank you

Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Oct 2022, 15:54
Official

Hi there,


I trust you're well and thank you for taking my call..

 

We are pleased to hear that the category manager has been in touch with you and your father and the matter has been resolved. Once again we would like to further extend our apologies to you.

 

Take care.