CV
Chris V
1 reviews | Active since Jul 2011
07 May 2024, 13:53
Not trustworthy at all - DO NOT ORDER ONLINE - Except if you prepared to wait, without any feedback.
Do not stick to delivery dates
We have order a 30L geyser from Leroy Merlin online, the promise delivery date was 03 May 2024. As it did not arrive, neither did we receive any tracking information to track the parcel, we did phone them to enquire.
After a lame excuse that the unit was damage, they promise to have it delivered on 07 May 2024. Well still nothing, and still no tracking number and the excuse this time is. Our product is still instore based on the customer services consultant I have spoken to.
The excuse for not sending the product has now change from it "product is damaged" to " Sorry we don't have stock and will contact you when we have stock"
The customer representative could not tell me what happen to the stock, as it was listed when we placed our order. On last Friday there were also no mention made of no stock
I had to hold on for 19 min on the phone to just get another excuse, another empty promise.
I think is rather a matter of not being trustworthy, not understanding what "customer services" means. To them it is a just department name , and not a activity of doing business.
All I can do is pray that I am lucky enough to get it still sometime in 2024.
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Replies (4)0
Replies (4)CV
Chris V's updateReviewer Update
08 May 2024, 14:39Update on Events - Lies and more Lies
1)Tuesday 07/05/2024 during my phone conversation the Call Centre Agent mention Stock will arrive on Wednesday 09/05/2024
2) Ticket 902057 was create from the Voice Interaction by Tokisso Mosala
3) Sharconia Seapose then responded via email at 16:00 0n 07/052024 mention that she will be managing the case as of then and "Please be advised that your order will be delivered tomorrow" which should have been Wednesday 08/05/2024
4) Wednesday 14:25 Johannes Letsolo from the store told me there is no stock, he does not know when the stock will arrive, but will phone me back with details as to when they will get stock, and when I can expect a delivery
So based on my discussion with Johannes both the Call Centre Operator and Sharconia have **** to me. Most probably they will get a "Pat on the back " for keeping the customer quiet for a day.
Lets just hope Johannes is more trustworthy than his colleagues and that he will phone with the details as promised sometime before Christmas 2024
1)Tuesday 07/05/2024 during my phone conversation the Call Centre Agent mention Stock will arrive on Wednesday 09/05/2024
2) Ticket 902057 was create from the Voice Interaction by Tokisso Mosala
3) Sharconia Seapose then responded via email at 16:00 0n 07/052024 mention that she will be managing the case as of then and "Please be advised that your order will be delivered tomorrow" which should have been Wednesday 08/05/2024
4) Wednesday 14:25 Johannes Letsolo from the store told me there is no stock, he does not know when the stock will arrive, but will phone me back with details as to when they will get stock, and when I can expect a delivery
So based on my discussion with Johannes both the Call Centre Operator and Sharconia have **** to me. Most probably they will get a "Pat on the back " for keeping the customer quiet for a day.
Lets just hope Johannes is more trustworthy than his colleagues and that he will phone with the details as promised sometime before Christmas 2024
CV
Chris V's update08 May 2024, 14:39
Reviewer Update
Update on Events - Lies and more Lies
1)Tuesday 07/05/2024 during my phone conversation the Call Centre Agent mention Stock will arrive on Wednesday 09/05/2024
2) Ticket 902057 was create from the Voice Interaction by Tokisso Mosala
3) Sharconia Seapose then responded via email at 16:00 0n 07/052024 mention that she will be managing the case as of then and "Please be advised that your order will be delivered tomorrow" which should have been Wednesday 08/05/2024
4) Wednesday 14:25 Johannes Letsolo from the store told me there is no stock, he does not know when the stock will arrive, but will phone me back with details as to when they will get stock, and when I can expect a delivery
So based on my discussion with Johannes both the Call Centre Operator and Sharconia have **** to me. Most probably they will get a "Pat on the back " for keeping the customer quiet for a day.
Lets just hope Johannes is more trustworthy than his colleagues and that he will phone with the details as promised sometime before Christmas 2024
1)Tuesday 07/05/2024 during my phone conversation the Call Centre Agent mention Stock will arrive on Wednesday 09/05/2024
2) Ticket 902057 was create from the Voice Interaction by Tokisso Mosala
3) Sharconia Seapose then responded via email at 16:00 0n 07/052024 mention that she will be managing the case as of then and "Please be advised that your order will be delivered tomorrow" which should have been Wednesday 08/05/2024
4) Wednesday 14:25 Johannes Letsolo from the store told me there is no stock, he does not know when the stock will arrive, but will phone me back with details as to when they will get stock, and when I can expect a delivery
So based on my discussion with Johannes both the Call Centre Operator and Sharconia have **** to me. Most probably they will get a "Pat on the back " for keeping the customer quiet for a day.
Lets just hope Johannes is more trustworthy than his colleagues and that he will phone with the details as promised sometime before Christmas 2024
CV
Chris V's updateReviewer Update
09 May 2024, 10:28Wednesday 9/5/2024 16:00 Johannes Letsholo has phoned me back, and explained that there is no stock, and the outlook to get stock in the next few days is not good at all. He then advise me to rather opt for a refund as he could not guarantee delivery of the product. At least 1 honest person working at Leroy Merlin.
He will arrange the refund on our behalf. Now having read other reviews, lets hope I do get my money back within the 7 day period as mentioned in their policy. I doubt it, but are open to be proven wrong.
To Summarize "- Speak to the Dept. Manager when you have issues, do not trust the Call center Agents, or Customer Services agents, they will tell you whatever you want to hear to get you of the phone, or email you the biggest lot of BS, but not the truth at all.
Still no official response to my complained here on Hellopeter, not that I do expect to hear anything from them now since I have cancelled my order.
He will arrange the refund on our behalf. Now having read other reviews, lets hope I do get my money back within the 7 day period as mentioned in their policy. I doubt it, but are open to be proven wrong.
To Summarize "- Speak to the Dept. Manager when you have issues, do not trust the Call center Agents, or Customer Services agents, they will tell you whatever you want to hear to get you of the phone, or email you the biggest lot of BS, but not the truth at all.
Still no official response to my complained here on Hellopeter, not that I do expect to hear anything from them now since I have cancelled my order.
CV
Chris V's update09 May 2024, 10:28
Reviewer Update
Wednesday 9/5/2024 16:00 Johannes Letsholo has phoned me back, and explained that there is no stock, and the outlook to get stock in the next few days is not good at all. He then advise me to rather opt for a refund as he could not guarantee delivery of the product. At least 1 honest person working at Leroy Merlin.
He will arrange the refund on our behalf. Now having read other reviews, lets hope I do get my money back within the 7 day period as mentioned in their policy. I doubt it, but are open to be proven wrong.
To Summarize "- Speak to the Dept. Manager when you have issues, do not trust the Call center Agents, or Customer Services agents, they will tell you whatever you want to hear to get you of the phone, or email you the biggest lot of BS, but not the truth at all.
Still no official response to my complained here on Hellopeter, not that I do expect to hear anything from them now since I have cancelled my order.
He will arrange the refund on our behalf. Now having read other reviews, lets hope I do get my money back within the 7 day period as mentioned in their policy. I doubt it, but are open to be proven wrong.
To Summarize "- Speak to the Dept. Manager when you have issues, do not trust the Call center Agents, or Customer Services agents, they will tell you whatever you want to hear to get you of the phone, or email you the biggest lot of BS, but not the truth at all.
Still no official response to my complained here on Hellopeter, not that I do expect to hear anything from them now since I have cancelled my order.
Leroy Merlin South Africa's replyOfficial
09 May 2024, 14:21Good day Chris
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 902057.
Leroy Merlin South Africa's reply09 May 2024, 14:21
Official
Good day Chris
Thank you for reaching out to us.
Please accept my unfeigned apologies on behalf of the company, we are sorry to learn that your experience with our customer service was unpleasant, please note that this matter is being addressed and further communication will be made on ticket request 902057.
CV
Chris V's updateReviewer Update
09 May 2024, 14:36if you were really sorry you would have phoned me to try and resolved my unhappiness, not just pasted a standard response to my complaint.
Please try and stick to your policy and ensure my refund is returned within 7 days.
7 days = 1 week not more than a week, or even close to a month
Please try and stick to your policy and ensure my refund is returned within 7 days.
7 days = 1 week not more than a week, or even close to a month
CV
Chris V's update09 May 2024, 14:36
Reviewer Update
if you were really sorry you would have phoned me to try and resolved my unhappiness, not just pasted a standard response to my complaint.
Please try and stick to your policy and ensure my refund is returned within 7 days.
7 days = 1 week not more than a week, or even close to a month
Please try and stick to your policy and ensure my refund is returned within 7 days.
7 days = 1 week not more than a week, or even close to a month