AC
Ameet C
1 reviews | Active since Nov 2012
06 Jul 2022, 15:11
not honouing price and refusing to refund
Ordered generators online (June 26 Order #*** ), at a discount (misprint) I received a call on June 28 by sibongile, advising that they cannot honour the price due to an online publication error. was told they would refund the money. it is now July 6 2022 ,and still no refund (or delivery of goods - i'll take either at this point)
Helpful (0)
Replies (7)0
Replies (7)
Leroy Merlin South Africa's replyOfficial
06 Jul 2022, 15:20Hi Ameet
We sincerely apologies for the experience you had with us.
Please note we will check how far is the refund and send you proof of refund via email.
Once again apologies.
Thank you.
Leroy Merlin South Africa's reply06 Jul 2022, 15:20
Official
Hi Ameet
We sincerely apologies for the experience you had with us.
Please note we will check how far is the refund and send you proof of refund via email.
Once again apologies.
Thank you.
Leroy Merlin South Africa's replyOfficial
06 Jul 2022, 15:25Good day Ameet
We sincerely apologies for the experience you had with us.
Please note we will check with the finance department on feedback about refund and send you the proof of refund via email.
Once again apologies.
Thank you
We sincerely apologies for the experience you had with us.
Please note we will check with the finance department on feedback about refund and send you the proof of refund via email.
Once again apologies.
Thank you
Leroy Merlin South Africa's reply06 Jul 2022, 15:25
Official
Good day Ameet
We sincerely apologies for the experience you had with us.
Please note we will check with the finance department on feedback about refund and send you the proof of refund via email.
Once again apologies.
Thank you
We sincerely apologies for the experience you had with us.
Please note we will check with the finance department on feedback about refund and send you the proof of refund via email.
Once again apologies.
Thank you
AC
Ameet C's updateReviewer Update
06 Jul 2022, 15:39email and POP received. will await funds to reflect in my account.
it should not take 8+ days, 3 emails and 2 phone calls for this to be resolved
it should not take 8+ days, 3 emails and 2 phone calls for this to be resolved
AC
Ameet C's update06 Jul 2022, 15:39
Reviewer Update
email and POP received. will await funds to reflect in my account.
it should not take 8+ days, 3 emails and 2 phone calls for this to be resolved
it should not take 8+ days, 3 emails and 2 phone calls for this to be resolved
Leroy Merlin South Africa's replyOfficial
06 Jul 2022, 15:50We understand the frustration and once again we apologies .
please do notify us as soon as you receive the funds.
please do notify us as soon as you receive the funds.
Leroy Merlin South Africa's reply06 Jul 2022, 15:50
Official
We understand the frustration and once again we apologies .
please do notify us as soon as you receive the funds.
please do notify us as soon as you receive the funds.
AC
Ameet C's updateReviewer Update
08 Jul 2022, 08:46 unbelievable - i received another email yesterday advising of the PoP.
i was told that it would take a further 7-10 working days to reflect in my account!?
what year are you guys living in?! it should take less than 24 hours to reflect.
and its likely that this happens with many other customers - i can only imagine the interest revenue LMS must be earning with all these delayed refunds sitting in your account!
from your initial call (28 June) advising that i would need to be refunded...to the anticipated refund date...it will be 3 weeks (20 days)!!
disgusting and appalling behaviour!!
i was told that it would take a further 7-10 working days to reflect in my account!?
what year are you guys living in?! it should take less than 24 hours to reflect.
and its likely that this happens with many other customers - i can only imagine the interest revenue LMS must be earning with all these delayed refunds sitting in your account!
from your initial call (28 June) advising that i would need to be refunded...to the anticipated refund date...it will be 3 weeks (20 days)!!
disgusting and appalling behaviour!!
AC
Ameet C's update08 Jul 2022, 08:46
Reviewer Update
unbelievable - i received another email yesterday advising of the PoP.
i was told that it would take a further 7-10 working days to reflect in my account!?
what year are you guys living in?! it should take less than 24 hours to reflect.
and its likely that this happens with many other customers - i can only imagine the interest revenue LMS must be earning with all these delayed refunds sitting in your account!
from your initial call (28 June) advising that i would need to be refunded...to the anticipated refund date...it will be 3 weeks (20 days)!!
disgusting and appalling behaviour!!
i was told that it would take a further 7-10 working days to reflect in my account!?
what year are you guys living in?! it should take less than 24 hours to reflect.
and its likely that this happens with many other customers - i can only imagine the interest revenue LMS must be earning with all these delayed refunds sitting in your account!
from your initial call (28 June) advising that i would need to be refunded...to the anticipated refund date...it will be 3 weeks (20 days)!!
disgusting and appalling behaviour!!
Leroy Merlin South Africa's replyOfficial
08 Jul 2022, 14:29Hi Ameet
Apologies about the confusion.
Please note there was a bit of miscommunication from the people in store and the customer service.
they didn't realize that we have already sent you the proof or refund from this side , so they were sending it just to let you know that refund was indeed processed.
Once again apologies .
Apologies about the confusion.
Please note there was a bit of miscommunication from the people in store and the customer service.
they didn't realize that we have already sent you the proof or refund from this side , so they were sending it just to let you know that refund was indeed processed.
Once again apologies .
Leroy Merlin South Africa's reply08 Jul 2022, 14:29
Official
Hi Ameet
Apologies about the confusion.
Please note there was a bit of miscommunication from the people in store and the customer service.
they didn't realize that we have already sent you the proof or refund from this side , so they were sending it just to let you know that refund was indeed processed.
Once again apologies .
Apologies about the confusion.
Please note there was a bit of miscommunication from the people in store and the customer service.
they didn't realize that we have already sent you the proof or refund from this side , so they were sending it just to let you know that refund was indeed processed.
Once again apologies .
AC
Ameet C's updateReviewer Update
11 Jul 2022, 11:10The refund has not been processed!!
You can send as many emails and pdf's and p.o.p's as you want, saying that you have refunded me - but the funds are not in my bank account.
It is now 14 days since i was advised i would be refunded!!
i keep getting calls (magdeline and sithembile) - apologising.
i don't want phone calls apologising - just refund my money!!
You can send as many emails and pdf's and p.o.p's as you want, saying that you have refunded me - but the funds are not in my bank account.
It is now 14 days since i was advised i would be refunded!!
i keep getting calls (magdeline and sithembile) - apologising.
i don't want phone calls apologising - just refund my money!!
AC
Ameet C's update11 Jul 2022, 11:10
Reviewer Update
The refund has not been processed!!
You can send as many emails and pdf's and p.o.p's as you want, saying that you have refunded me - but the funds are not in my bank account.
It is now 14 days since i was advised i would be refunded!!
i keep getting calls (magdeline and sithembile) - apologising.
i don't want phone calls apologising - just refund my money!!
You can send as many emails and pdf's and p.o.p's as you want, saying that you have refunded me - but the funds are not in my bank account.
It is now 14 days since i was advised i would be refunded!!
i keep getting calls (magdeline and sithembile) - apologising.
i don't want phone calls apologising - just refund my money!!