JR
Jacques R
1 reviews | Active since Dec 2012
14 Jul 2022, 10:50
Non existent WhatsApp service.
Their WhatsApp line (proudly advertised on their website) seldom responds to questions. SO MY QUESTION IS : If a potential buyer needs pertinent information about a product they sell on their website and ask for that information on their WhatsApp line and get no response, what does this potential buyer do ...? 1) He/she shops elsewhere. 2) They tell their friends/family/colleagues/acquaintances about the bad service. 3) Do you know how a wildfire spreads???
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Replies (4)
Leroy Merlin South Africa's replyOfficial
14 Jul 2022, 12:50Hi Jacques,
We are sorry to learn that your ticket was unattended to. We understand how frustrating this must have been for you. We value our customers' time, and excellent service is always a priority. We have relay this message to the appropriate department to assist with the dimensions as our website is currently down and the product details are listed on the website. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue with IT. We will notify you right away when the dimensions have been confirmed We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for theinconvenience this has caused.
Thanks
We are sorry to learn that your ticket was unattended to. We understand how frustrating this must have been for you. We value our customers' time, and excellent service is always a priority. We have relay this message to the appropriate department to assist with the dimensions as our website is currently down and the product details are listed on the website. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue with IT. We will notify you right away when the dimensions have been confirmed We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for theinconvenience this has caused.
Thanks
Leroy Merlin South Africa's reply14 Jul 2022, 12:50
Official
Hi Jacques,
We are sorry to learn that your ticket was unattended to. We understand how frustrating this must have been for you. We value our customers' time, and excellent service is always a priority. We have relay this message to the appropriate department to assist with the dimensions as our website is currently down and the product details are listed on the website. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue with IT. We will notify you right away when the dimensions have been confirmed We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for theinconvenience this has caused.
Thanks
We are sorry to learn that your ticket was unattended to. We understand how frustrating this must have been for you. We value our customers' time, and excellent service is always a priority. We have relay this message to the appropriate department to assist with the dimensions as our website is currently down and the product details are listed on the website. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue with IT. We will notify you right away when the dimensions have been confirmed We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for theinconvenience this has caused.
Thanks
JR
Jacques R's updateReviewer Update
14 Jul 2022, 19:08The principle of "GOOD BUSINESS PRACTICE" is such that if one offers JUST a normal (not even exceptional) service, the revenue keeps coming in.
But I am always baffled why businesses spend SO MUCH MONEY on advertising and marketing, yet at the "final mile" they (the business's employees) go out of their way to deliver the worst imaginable service to potential clients?
How do you expect to have a "booming" business if employees are not even taught basic service ethics?
But I am always baffled why businesses spend SO MUCH MONEY on advertising and marketing, yet at the "final mile" they (the business's employees) go out of their way to deliver the worst imaginable service to potential clients?
How do you expect to have a "booming" business if employees are not even taught basic service ethics?
JR
Jacques R's update14 Jul 2022, 19:08
Reviewer Update
The principle of "GOOD BUSINESS PRACTICE" is such that if one offers JUST a normal (not even exceptional) service, the revenue keeps coming in.
But I am always baffled why businesses spend SO MUCH MONEY on advertising and marketing, yet at the "final mile" they (the business's employees) go out of their way to deliver the worst imaginable service to potential clients?
How do you expect to have a "booming" business if employees are not even taught basic service ethics?
But I am always baffled why businesses spend SO MUCH MONEY on advertising and marketing, yet at the "final mile" they (the business's employees) go out of their way to deliver the worst imaginable service to potential clients?
How do you expect to have a "booming" business if employees are not even taught basic service ethics?
Leroy Merlin South Africa's replyOfficial
15 Jul 2022, 13:21Hi Jacques,
Thank you for reaching out to us with your concern. We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to the relevant departments to see area's where we need improvement on .
Thank you for reaching out to us with your concern. We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to the relevant departments to see area's where we need improvement on .
Leroy Merlin South Africa's reply15 Jul 2022, 13:21
Official
Hi Jacques,
Thank you for reaching out to us with your concern. We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to the relevant departments to see area's where we need improvement on .
Thank you for reaching out to us with your concern. We would like to apologize for this inconvenience caused, Please note that we have escalated your concern to the relevant departments to see area's where we need improvement on .
JR
Jacques R's updateReviewer Update
17 Oct 2022, 14:30How does LEROY MERLIN reply to the " Average rating of 1.55 from 1252 reviews " - this is TERRIBLE - how do they even still survive as a business?
JR
Jacques R's update17 Oct 2022, 14:30
Reviewer Update
How does LEROY MERLIN reply to the " Average rating of 1.55 from 1252 reviews " - this is TERRIBLE - how do they even still survive as a business?