Non existent service.

I placed an order for items that were in stock. Delivery was for the 10th of April. After not receiving the entire, only a small part, I emailed them to find out more on the 14th. No response. I then called today the 18th to get more detail. Got a person no very helpful. I got told they don’t deliver on public holidays and weekends. Got informed that the courier collected the items yesterday. And will now only receive the items next week sometime. Got the option to have a senior person call me. I asked and insisted that they do. Well that never happened. Your service is non existent.