DB
David B
1 reviews | Active since Aug 2011
05 Jul 2021, 13:34
non-existant suppor and order mia
If I knew how difficult it would be to get support out of this company when something go wrong with an online order, I would never used them.
Currently have an order in limbo for more than half a month, will be a month soon.
When emailing/ticket, they just say will be delivered in 5 days. Then 5 days later...nothing.
Their whatsapp is not better either. Just get asked for sku number of product I am looking for...
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
05 Jul 2021, 13:42Hey David,
I trust that you are well
We do apologize for the inconvenience and the break in communication, we'll definitely look into this matter will revert back with feedback
I trust that you are well
We do apologize for the inconvenience and the break in communication, we'll definitely look into this matter will revert back with feedback
Leroy Merlin South Africa's reply05 Jul 2021, 13:42
Official
Hey David,
I trust that you are well
We do apologize for the inconvenience and the break in communication, we'll definitely look into this matter will revert back with feedback
I trust that you are well
We do apologize for the inconvenience and the break in communication, we'll definitely look into this matter will revert back with feedback
Leroy Merlin South Africa's replyOfficial
06 Jul 2021, 11:48Hey David,
I trust that you are well
We still do apologize for the inconvenience, we are glad to hear that our Head of Department Anthony has been in contact with you and he will continue to follow up with you to ensure that you receive your order as quickly as possible. Please do not hesitate to contact him should you need any clarity or have any concerns he'll definitely assist
Do enjoy the rest of your day
I trust that you are well
We still do apologize for the inconvenience, we are glad to hear that our Head of Department Anthony has been in contact with you and he will continue to follow up with you to ensure that you receive your order as quickly as possible. Please do not hesitate to contact him should you need any clarity or have any concerns he'll definitely assist
Do enjoy the rest of your day
Leroy Merlin South Africa's reply06 Jul 2021, 11:48
Official
Hey David,
I trust that you are well
We still do apologize for the inconvenience, we are glad to hear that our Head of Department Anthony has been in contact with you and he will continue to follow up with you to ensure that you receive your order as quickly as possible. Please do not hesitate to contact him should you need any clarity or have any concerns he'll definitely assist
Do enjoy the rest of your day
I trust that you are well
We still do apologize for the inconvenience, we are glad to hear that our Head of Department Anthony has been in contact with you and he will continue to follow up with you to ensure that you receive your order as quickly as possible. Please do not hesitate to contact him should you need any clarity or have any concerns he'll definitely assist
Do enjoy the rest of your day
DB
David B's updateReviewer Update
06 Jul 2021, 11:59Can confirm I did receive a call explaining the delay. One of the items I added to the order is delayed because it is out of stock and they are waiting for stock to arrive.
I do hope that in the future normal customer support can do the same due diligence.
I do hope that in the future normal customer support can do the same due diligence.
DB
David B's update06 Jul 2021, 11:59
Reviewer Update
Can confirm I did receive a call explaining the delay. One of the items I added to the order is delayed because it is out of stock and they are waiting for stock to arrive.
I do hope that in the future normal customer support can do the same due diligence.
I do hope that in the future normal customer support can do the same due diligence.
Leroy Merlin South Africa's replyOfficial
06 Jul 2021, 12:27Definitely
We do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have an amazing customer experience every time. We hope that you continue to shop with us and being part of our family.
Have a good one
We do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have an amazing customer experience every time. We hope that you continue to shop with us and being part of our family.
Have a good one
Leroy Merlin South Africa's reply06 Jul 2021, 12:27
Official
Definitely
We do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have an amazing customer experience every time. We hope that you continue to shop with us and being part of our family.
Have a good one
We do appreciate your feedback, we are always looking to improve on our service to ensure that our customers have an amazing customer experience every time. We hope that you continue to shop with us and being part of our family.
Have a good one