AT
Arno T
1 reviews | Active since Jul 2010
16 Sept 2021, 13:43
NON EXISTANT ONLINE CUSTOMER SERVICE
I need to have my email address changed on your system. 3 Days and counting and no luck from you customer services who apparently had to escalate my query to your IT department to do the required changes.
Trying to chat via Whatsapp to an agent seems also impossible!!! Waited 30 minutes and still counting for an agent to chat to me.
Your products might be great, but your customer service online is simply appalling !!!
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Replies (1)
Leroy Merlin South Africa's replyOfficial
16 Sept 2021, 14:02Good day Arno
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your query was less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are looking into the query and will be contacting you shortly .
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your query was less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are looking into the query and will be contacting you shortly .
Leroy Merlin South Africa's reply16 Sept 2021, 14:02
Official
Good day Arno
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your query was less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are looking into the query and will be contacting you shortly .
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your query was less than satisfactory. We value our customers and exceptional service is always our priority.
Please note that we are looking into the query and will be contacting you shortly .