JM
James M
1 reviews | Active since Apr 2014
10 Oct 2023, 07:59
Non-delivery of online purchase, with no response from Leroy Merlin...
I've received 3 separate deliveries for an online order, now the rest of the items that was not delivered are not showing on the order history of my account. I requested feedback via e-mail on 6 October, and again on 8 October, with the automated reply stating that Leroy Merlin will respond within 24 hours. I am still waiting for a response....
This type of late or non-delivery cannot be tolerated when you have builders/contractors on site waiting for material to be delivered.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
10 Oct 2023, 13:37Good day James
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply10 Oct 2023, 13:37
Official
Good day James
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with our service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
JM
James M's updateReviewer Update
16 Oct 2023, 10:03It's been almost a week since your response, I have not received the delivery or any feedback? I have checked your stock on the Leroy Merlin website, and confirmed that all outstanding items shows in stock at your stores. Why have the remainder of the order not been delivered?
JM
James M's update16 Oct 2023, 10:03
Reviewer Update
It's been almost a week since your response, I have not received the delivery or any feedback? I have checked your stock on the Leroy Merlin website, and confirmed that all outstanding items shows in stock at your stores. Why have the remainder of the order not been delivered?