1 reviews | Active since Mar 2009
Non delivery of Online order at given date
I placed an order online for 12 items which showed sufficient stock available and delivery to be 2 April. Followed up today just to be told only 4 have arrived and 8 still outstanding. Expected stock to be 15 April. I need this stock this week the 15th is way to late by then the event and gifts is done and dusted. Extremely unhappy with this if you cannot deliver stock on time then Don’t offer an online service with a delivery date. Spoke to Dulce at customer service and she also cannot assist in resolving. Lesson learn don’t order anything online from Leroy again. Store in Greenstone shows plenty stock to make up the shortfall yet you cannot deliver on time. How do we expedite and ensure my order is delivered before Friday 10April. Another large company where customer service doesn’t seem to be important.
The voucher has been sent to Greenstone branch for them to fulfill the order for the outstanding items, we will keep you updated regarding the delivery date
The voucher has been sent to Greenstone branch for them to fulfill the order for the outstanding items, we will keep you updated regarding the delivery date
I would like to extend my sincere appreciation for the prompt delivery of my order and for the extra effort you took to ensure the matter was resolved. I recognize that my earlier review may not have reflected the quality of service you ultimately provided, and I want to acknowledge the professionalism and dedication demonstrated in addressing my concerns. Your commitment to customer satisfaction has not gone unnoticed, and I am grateful for the way you handled the situation. Please accept my thanks for turning the experience around and for going above and beyond to meet my expectations. Kind regards, Debbie
I would like to extend my sincere appreciation for the prompt delivery of my order and for the extra effort you took to ensure the matter was resolved. I recognize that my earlier review may not have reflected the quality of service you ultimately provided, and I want to acknowledge the professionalism and dedication demonstrated in addressing my concerns. Your commitment to customer satisfaction has not gone unnoticed, and I am grateful for the way you handled the situation. Please accept my thanks for turning the experience around and for going above and beyond to meet my expectations. Kind regards, Debbie
Thank you for the positive feedback, we glad that we were able to meet your expectations. We promise to keep the service at its best. Hope to see you soon
Take care
Thank you for the positive feedback, we glad that we were able to meet your expectations. We promise to keep the service at its best. Hope to see you soon
Take care