SM
Shivesh M
1 reviews | Active since Apr 2012
13 Jul 2022, 18:17
Non-delivery of online order
Placed an online order for a solar geyser on 22 June, with an estimated delivery date of 11 July. Booked a plumbing service for 12 July to install. Geyser is yet to be delivered, and any attempt to contact Leroy Merlin goes unanswered. I have had to pay a call out fee for the plumber which was unnecessary, with no expected delivery date. Very disappointed with the service.
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Leroy Merlin South Africa's replyOfficial
14 Jul 2022, 09:00Hi Shivesh,
We would like to apologize for this inconvenience caused by this. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's reply14 Jul 2022, 09:00
Official
Hi Shivesh,
We would like to apologize for this inconvenience caused by this. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.