MS
Maphoto S
1 reviews | Active since Mar 2013
10 Oct 2022, 08:37
Non Collection of Faulty UPS
I am so disappointed in Leroy Merlin's customer support and the time it takes to finalize and close open queries. I reported the issue on 22-Sep 2022 and to date (10-Oct-2022) there has been no collection of the faulty device.
I called their support centre on 5-Oct-2022 to follow up on the query and ad to hold for 18mins while the agent was trying to get to the bottom of what happened. the agent then assured me that the faulty device would be picked up and exchanged by 7-Oct-2022, still waiting on 10-Oct-2022.
Appalling service!!!!
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Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
12 Oct 2022, 09:01Dear Maphoto,
We sincerely apologize for the inconvenience you have experienced regarding the faulty UPS with Leroy Merlin. Customer satisfaction is something we take very seriously and anything less than ensuring that you are completely happy is unacceptable. Please could you provide us with your order number so that we can further investigate this matter.
We sincerely apologize for the inconvenience you have experienced regarding the faulty UPS with Leroy Merlin. Customer satisfaction is something we take very seriously and anything less than ensuring that you are completely happy is unacceptable. Please could you provide us with your order number so that we can further investigate this matter.
Leroy Merlin South Africa's reply12 Oct 2022, 09:01
Official
Dear Maphoto,
We sincerely apologize for the inconvenience you have experienced regarding the faulty UPS with Leroy Merlin. Customer satisfaction is something we take very seriously and anything less than ensuring that you are completely happy is unacceptable. Please could you provide us with your order number so that we can further investigate this matter.
We sincerely apologize for the inconvenience you have experienced regarding the faulty UPS with Leroy Merlin. Customer satisfaction is something we take very seriously and anything less than ensuring that you are completely happy is unacceptable. Please could you provide us with your order number so that we can further investigate this matter.
MS
Maphoto S's updateReviewer Update
12 Oct 2022, 18:56Order # 228276
MS
Maphoto S's update12 Oct 2022, 18:56
Reviewer Update
Order # 228276
Leroy Merlin South Africa's replyOfficial
12 Dec 2022, 12:44Good Day Mpho,
This is a quick follow up, have you received your order?
Leroy Merlin South Africa's reply12 Dec 2022, 12:44
Official
Good Day Mpho,
This is a quick follow up, have you received your order?
Leroy Merlin South Africa's replyOfficial
12 Dec 2022, 13:26Noted with thanks.
Leroy Merlin South Africa's reply12 Dec 2022, 13:26
Official
Noted with thanks.