Nobody knows where my order is?!

ORDER 243164 I placed an order for delivery on Sunday 27 June at Little Falls, that was scheduled to be delivered on Friday 2 July. I got an email notification on the 29th to say it has been handed over to the delivery partner. When i called on Friday 2 June, they said that it is still at the store and the delivery partner will fetch it in the evening and deliver it on Monday. I had buliders at home on Monday awaiting the material and nothing arrived. When I called they said its still at the store and nothing has been handed over, but they will call me first thing Tuesday morning. I called Monday morning and they said it's now with the courier company but they will double check and call me back at 12:30. I got no call back and when I called again, they said its NOT with the delivery company and still at the store. Called again. Was told again it’s with the delivery partner. WHERE IS THE ORDER?? Everyone is giving me incorrect information and nobody is calling back. I expect the delivery to be here today. Please escalate this to the Little Falls store manager. None of the staff know where the order is.