VB
Veronica B

1 reviews | Active since Jan 2025

07 Feb 2025, 11:31

No urgency on delivery and customer satisfaction

I ordered a sliding door on 8 January 2025 and noticed after a week no delivery on my order.I contacted the store they said the door is still been made.I waited another week and sent an email they said they will deliver the door 06 February 2025.

Yesterday 6 February no delivery and I called the store I was promised they would call me back and till today no call received.

I called today they say they will deliver next week Thursday,now what is really frustrating is having to tell your contractor to come back every different day and they complain about you making them postpone other jobs for you only for you to turn them back.

Leroy Merlin doesn't care about the customer satisfaction they only care about making a sale,I once had an issue on curtain rods I bought from them they never resolved my matter. I am really disappointed in how they show no urgency on delivery and resolving customer issues.😡😡😡😡

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply10 Feb 2025, 08:42
Official
Hi Veronica

Your ticket has been noted, and we will be in touch regarding your order soon. We regret any inconvenience this may have caused you.