CV
Carlo V
1 reviews | Active since Jul 2012
25 Feb 2026, 12:15
No Stock No refund No Service Avoid al all cost
Ordered and paid for products on February 6th, but was informed a week later, on February 14th that they didn't have all of the stock as promised. Refund requests take 4–7 working days, according to the information provided. As of today, the 25th, there has been no response and no refund. Clearly, they market stock that they do not have and then create excuses for not following their own refund advice. Avoid these clowns at all costs. It has been 13 working days (almost 3 weeks) after full payment was made, and no stock or return is in sight, nor is there a valid reason for the time frame. New consumers should avoid at all costs; you have been warned.
Helpful (0)
Replies (6)0
Replies (6)
Leroy Merlin South Africa's replyOfficial
25 Feb 2026, 16:45Hi Carlo
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Leroy Merlin South Africa's reply25 Feb 2026, 16:45
Official
Hi Carlo
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .
Leroy Merlin South Africa's replyOfficial
26 Feb 2026, 09:42Hi Carlo,
I hope you are well.
Kindly note that your refund was processed on 17 February. Please may you check your bank statement and confirm whether the funds have reflected.
Attached below is the proof of refund for your reference.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Leroy Merlin South Africa's reply26 Feb 2026, 09:42
Official
Hi Carlo,
I hope you are well.
Kindly note that your refund was processed on 17 February. Please may you check your bank statement and confirm whether the funds have reflected.
Attached below is the proof of refund for your reference.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
CV
Carlo V's updateReviewer Update
26 Feb 2026, 10:16Wow, in addition to no stock and no service, you can't even get the refund done correctly. Received a refund for the erroneous lower amount? Do you need assistance with the refund? The ultimate level of incompetence. When will the rest be refunded, and why did you not refund the full correct amount?
CV
Carlo V's update26 Feb 2026, 10:16
Reviewer Update
Wow, in addition to no stock and no service, you can't even get the refund done correctly. Received a refund for the erroneous lower amount? Do you need assistance with the refund? The ultimate level of incompetence. When will the rest be refunded, and why did you not refund the full correct amount?
Leroy Merlin South Africa's replyOfficial
26 Feb 2026, 10:42Hi Carlo
Please note that I have sent a request to our Supply Chain department for a cancellation and refund for the ADDIS SARDINIA GRAPHITE PLANTER 73CM.
As soon as the refund has been processed, I will send you the proof of refund.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Leroy Merlin South Africa's reply26 Feb 2026, 10:42
Official
Hi Carlo
Please note that I have sent a request to our Supply Chain department for a cancellation and refund for the ADDIS SARDINIA GRAPHITE PLANTER 73CM.
As soon as the refund has been processed, I will send you the proof of refund.
Kind Regards
AYANDA DUZE
DEPARTMENT MANAGER | HEADQUARTERS SOUTH AFRICA
1st Floor, 35 Roos Street, Witkoppen Ext 97, Sandton, 2191, Gauteng, South Africa
Email:
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
Ayanda.
Duze@leroymerlin.
Co.
Za (mailto:
Ayanda.
Duze@leroymerlin.
Co.
Za)
CV
Carlo V's updateReviewer Update
26 Feb 2026, 10:49Facepalm x 100. Still waiting for the first "proof of refund" lol
And what will be the time-frame for this awesome service?
And what will be the time-frame for this awesome service?
CV
Carlo V's update26 Feb 2026, 10:49
Reviewer Update
Facepalm x 100. Still waiting for the first "proof of refund" lol
And what will be the time-frame for this awesome service?
And what will be the time-frame for this awesome service?
CV
Carlo V's updateReviewer Update
05 Mar 2026, 07:10One calendar month has passed since I attempted to order some advertised but out-of-stock items and am still waiting for a complete refund. No reaction to your emails. Be cautious when ordering from these clowns; they will take your money and then unnecessarily delay your refund, ignoring your emails.
CV
Carlo V's update05 Mar 2026, 07:10
Reviewer Update
One calendar month has passed since I attempted to order some advertised but out-of-stock items and am still waiting for a complete refund. No reaction to your emails. Be cautious when ordering from these clowns; they will take your money and then unnecessarily delay your refund, ignoring your emails.