EB
Eugene B
1 reviews | Active since Jan 2016
02 Nov 2020, 10:19
No stock instore, but the online we were told there is.
Good morning. This is not the firsT time this has happened. We have been looking all over for a product, and we saw exactly the product that we wanted and needed from Leroy Merlin. This weekend we actually drove up from Pietermaritzburg to come and buy the product. Guess what, upon reaching the store we were told that they do not have stock! Item : "Kitchen tap lever mixer with flexible spray DELINIA Candy chrome"
Leroy Merlin you have wasted our time and money, and will refer this to the Ombudsman for resolution. When we viewed the item online there was stock. Upon arrival we were told there is none.
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Replies (2)EB
Eugene B's updateReviewer Update
03 Nov 2020, 07:14No reply received - we are referring this matter to the Retail Ombudsman.
EB
Eugene B's update03 Nov 2020, 07:14
Reviewer Update
No reply received - we are referring this matter to the Retail Ombudsman.
Leroy Merlin South Africa's replyOfficial
03 Nov 2020, 10:44Hello Eugene, we are very sorry that you drove all the way. We really try our best to communicate on the website of the stock. It is a European product and with the dramatic lockdowns of those countries facing the second phase of Covid, we're unsure of when next we will receive the next shipment.
For future reference, when you view a product on our website, please don't hesitate to click on the section on the right had side of the product picture (via your desktop PC) that says "Find Stock in Store", it provides indepth details of the stock per store.
We wished you had called us to query more before coming through - the team are always ready and willing to provide the information you need. You can order online and have it delivered to you instead of driving all the way. We are very sorry for the experience. Keep well and safe. #va
For future reference, when you view a product on our website, please don't hesitate to click on the section on the right had side of the product picture (via your desktop PC) that says "Find Stock in Store", it provides indepth details of the stock per store.
We wished you had called us to query more before coming through - the team are always ready and willing to provide the information you need. You can order online and have it delivered to you instead of driving all the way. We are very sorry for the experience. Keep well and safe. #va
Leroy Merlin South Africa's reply03 Nov 2020, 10:44
Official
Hello Eugene, we are very sorry that you drove all the way. We really try our best to communicate on the website of the stock. It is a European product and with the dramatic lockdowns of those countries facing the second phase of Covid, we're unsure of when next we will receive the next shipment.
For future reference, when you view a product on our website, please don't hesitate to click on the section on the right had side of the product picture (via your desktop PC) that says "Find Stock in Store", it provides indepth details of the stock per store.
We wished you had called us to query more before coming through - the team are always ready and willing to provide the information you need. You can order online and have it delivered to you instead of driving all the way. We are very sorry for the experience. Keep well and safe. #va
For future reference, when you view a product on our website, please don't hesitate to click on the section on the right had side of the product picture (via your desktop PC) that says "Find Stock in Store", it provides indepth details of the stock per store.
We wished you had called us to query more before coming through - the team are always ready and willing to provide the information you need. You can order online and have it delivered to you instead of driving all the way. We are very sorry for the experience. Keep well and safe. #va