LT
Letlhogonolo T

1 reviews | Active since Aug 2010

01 Dec 2020, 21:57

NO STOCK FOR JOHN "BLACKFRIDAY"

I’m beyond disappointed with your online system, its either you completely cancel your online shopping or you find a new live system that REALLY works this time. To my surprise is not the first time this thing happens, it’s been going on for some time now and you have been aware that your system sucks but kept COOL as if it’s a small thing to fix. How does it happened that your STUPID system is able to decrease stock as customers keep purchasing but it did not have the actual stock from the beginning. Surely someone fed it with wrong information from the start and their managers failed to check the accuracy of the loaded stock. You cannot advertise stock for BLACKFRIDAY without having stock for that particular promotion. In the real world a specific stock “number” should be kept in place for that specific day and not being sold beforehand, that’s false advertising and someone needs to charge you for that. OR You were busy selling stock that you knew every well you don’t have and relying on manufacturer to deliver, surprisingly they disappointed you and you come with excuses. After I told my wife she must not go to the store, we’ll purchase online. I’m now to be blamed, great LEROY great! hopefully you will stay single forever.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Dec 2020, 11:28
Official
Hello Letlhogonolo, we are very sorry about this. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements as we try to be very people/relationship focus. We are very very sorry once again. #va