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Wendy H

1 reviews | Active since Aug 2014

27 Nov 2020, 10:45

NO STOCK CONTINUOUSLY-

I ordered and paid online from Leroy Merlin this morning to collect. Suprise suprise drive all the way there and then they don't have stock. How can they submit the order and take payment if they know that branch does not have stock. This is not the first time we have had issues with the little falls branch not having stock. Previously we ordered and paid in store for kitchen units fittings etc and after weeks of waiting and wasting our time had to cancel and get a refund. We were working on a deadline for our flat to be rented out which was delayed & causing us to loose an income because of empty promises. And this is besides the wasted fuel time after time traveling there with no stock. They should rather be honest with their customers from the beginning then we don' have to waste our, time, money and fuel. And not mentioning all the frustration.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply03 Dec 2020, 15:06
Official
Dear Wendy, we are very sorry for the experience. You are right, we have made many errors through miscommuncaition and processes. We are doing our best to fix the situation and recover in a better way. It will take some time for our customers to see the improvements.

The team are working on your refunds and it will be with you within the next day or two. We are very very sorry once again. #va