No Service No delivery

MINUS STARS. My online order has still not been delivered after waiting a month. When i query i just keep getting told next week. The online tracking system has never been updated. There is no escalation system in place. I sent an email complaining without any response. Then the standard response on all bad reviews is that they rely on suppliers & contractors. I'm surprised they survive as a business. There is no comparison between them & Builders for service & delivery.