No service, missing delivery, no feedback

I am very disappointed. After telling everyone I know how fantastic Leroy Merlin is, I have to change my opinion. We bought cupboard doors on Saturday 28 November and asked for and paid for delivery. The first available date was 3 December and we reluctantly agreed.

Thinking that we could trust the company, we arranged for someone to help with the installation on the 4th.

The third came and went ....without a delivery.

On the 4th, today, I tried to call, over and over,... listened to messages for 12 minutes, the next time for 17 minutes...

Eventually, I managed to speak to a human at 17:29. I was told that the order left the store on the 3rd as promised. With a courier and will probably be delivered today or tomorrow. No amount of reasoning could make the service agent understand that I did not have an arrangement with a courier, or that I expect delivery on the date agreed, not to be told that it is somewhere in transit.

I insisted that the agent finds out what happened; when I could expect the delivery; and call me back, him, not a nameless courier company.

Needless to say, I have not had the promised phone call - not from the agent or the courier.

What I did receive is two meaningless emails, with no information that responds to any of my questions.

It is now the 5th and I still do not have the cupboard doors or any meaningful answers.

I posted to their Facebook page and this seems to have been deleted.