NO SERVICE - Leroy Merlin

I am sharing this experience on behalf of my manager as she eventually handed the query over to me. She purchased a carpet cleaning machine. A few days later, she received an email stating that:( The following item(s) was unfortunately not accepted by Juspropa: The full amount will be refunded to you within a few days.) The query was then handed over to me. I contacted Leroy Merlin to query why the order was not accepted. After two phone calls and two different staff members, I was told that she lives out the area. Well she lives within a two km radius. I then called back as no refund was forthcoming, A different sales person then told me that she would email cc me so that we could find out the exact reason, No email to date has been received. It has taken three more phone calls and several more unanswered emails to get a refund. SHOCKING SHOCKING SHOCKING service. Why advertise that items will be delivered if there is no intention to deliver. Had we not followed up several times, no refund would have been forthcoming either.