No service just automated non sense

I was awaiting for an order delivery after initial wrong delivery, that only after several calls (12) and 4 days to the waiting, with no communication from Merlin, by Friday a week later & the job standing. I phoned again on the Monday but left in thin air eg 10 min while they check the status on the ticket 704611. Then phoned again and after getting call center response that they are checking the status, I then asked to talk to store manager who undertook to resolve the issue.

I was then contacted that delivery will take place past the weekend (Monday), with no indication as to timing. The delivery arrives 18h00 with one item short and again undertaking that it will be rectified tomorrow which has not occurred failing several follow up by me

The service or lack of is really astounding & if it did not impact on my ability to complete a job it could even be funny.

I am not holding my breath but looking forward to the delivery of the one missing 4m decking sheet.