NO Service is BETER then Leroy Merlin SA service

on 20 September 2025 I order a Flymo Blade online from these people, the money went off from my account never received any form of invoice or at least a email stating that I have purchased from them. Monday 22 September 2025 I called them to advise them to rather just cancel the order and reverse the money since then I spoke to Lerato Moss, Madelene Mavuso over email and Francinah Mokwele over the phone I keep on getting email stating the issue was resolved I re**** to the emails I tried calling the number that Francinah called me from and still nothing.

29/09/2025 12h18 Francinah told me 7-10 working day and the transaction will be reversed we are not 3 days after the what should have been 10 working days.

They are avoiding my calls and email is there anything I can do to get holf of these people to just reverse the money or should I just follow legal route?