RB
Riana B
1 reviews | Active since Dec 2025
12 Apr 2026, 10:22
NO SERVICE!
We went to Leroy Merlin Boksburg yesterday to have keys cut and get a few odds and ends for the kitchen and lounge. We walked past at least 5 staff members, who were all on their phones. Not one of them even looked up or offered to help. We then went to the key cutting desk only to find it unmanned. After saying Hello quite loudly a lady came over and said she didn't know where they were, amd they might even not be in. Please note this was at 09:00! They open at 08:00. I will definitely not be going back.
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Leroy Merlin South Africa's replyOfficial
12 Apr 2026, 22:38Hi Riana
Thank you for your feedback, and please accept our sincere apologies for your experience at our store.We regret the lack of assistance and the unattended key cutting service. This is not the standard we aim to provide, and your concerns have been escalated to management for urgent attention. Hope to have the opportunity to serve you better in future.
Kind regards,
Lesiah
Thank you for your feedback, and please accept our sincere apologies for your experience at our store.We regret the lack of assistance and the unattended key cutting service. This is not the standard we aim to provide, and your concerns have been escalated to management for urgent attention. Hope to have the opportunity to serve you better in future.
Kind regards,
Lesiah
Leroy Merlin South Africa's reply12 Apr 2026, 22:38
Official
Hi Riana
Thank you for your feedback, and please accept our sincere apologies for your experience at our store.We regret the lack of assistance and the unattended key cutting service. This is not the standard we aim to provide, and your concerns have been escalated to management for urgent attention. Hope to have the opportunity to serve you better in future.
Kind regards,
Lesiah
Thank you for your feedback, and please accept our sincere apologies for your experience at our store.We regret the lack of assistance and the unattended key cutting service. This is not the standard we aim to provide, and your concerns have been escalated to management for urgent attention. Hope to have the opportunity to serve you better in future.
Kind regards,
Lesiah