No service

We went to the Centurion branch to browse around and I happened to stumble upon my dream kitchen. I was intrigued to find out what the process entails to obtain a quotation. We were helped by someone who explained that after we pay the R700 call out, a SP will contact us to do the measurements. Once they receive these measurements, it takes 48 hours for them to do a design on our kitchen. The SP came out on the 24th of July to measure my kitchen. We heard nothing back and contacted the branch, after which we were told the SP has not submitted the measurements yet. The SP contacted me to come out for a second measurement, after which they submitted it to the branch on Wednesday the 6th of August. We visited the store again on Saturday the 9th (after we have not heard back from anyone) just to find out our design is not yet complete. We chatted to the guy who helped us, and we were asked to wait 30 minutes for him to complete the design. We continued to browse around the store. We went back after 30 (or more) minutes, just to find out our design has still not been completed. My husband managed to speak to someone in management who reimbursed us the callout fee, but the experience was very dissapointing