rR
ronelvrensburg R

1 reviews | Active since May 2016

27 Jan 2023, 09:36

NO RESPONSE & POOR SERVICE

So unhappy with poor service and lack of communication. Number listed for complaints does not exist. No response from anyone at Leroy Merlin. I want to know what is happening with product which was brought in for inspection???? on *** I wanted exchange !!! as product wat purchase 27/09/2022 and not performing as advertised. I have had no response from to date from Leroy Merlin. I want to know why I cannot change for a product that actually works. I don't want this to be returned to me and in 2 months only to have same issue. I WANT ANOTHER PRODUCT from different brand! Model LA 1200VA Serial *** Taken by Anthony from Boksburg Leroy Merlin branch who actually also needs to addressed regarding his attitude to clients

0
Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Jan 2023, 12:06
Official
Hi Ronel.
We do apologies for the experience you have had with us, please be advised that we shall further investigate the matter and we will give you feedback. 
rR
ronelvrensburg R's update27 Jan 2023, 13:28
Reviewer Update
When?
I want an estimated time of when you will get back to me because I dont believe you as I have heard this before

With stats on Hello Peter like this:
5 Star 147 (10%)
4 Star 25 (2%)
3 Star 23 (2%)
2 Star 47 (3%)
1 Star 1173 (83%)

Cannot believe Leroy Merlin started out so well and now just another typical Builders Warehouse type of service which is very disappointing.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply28 Jan 2023, 07:52
Official
Please kindly be advised that the query has been escalated through to the respective branch and will be in touch with you.