No Refund Received

Such poor service from Leroy Merlin, I received damaged goods, they were returned on the 25th of August.

Leroy Merlin states that it takes up to 10 working days for a refund to reflect. It has been 15 days and still no refund.

They keep apologising and saying that they value their customers but I feel that they don't, they don't put in enough effort to resolve matters. A true apology needs to be backed up by corrective action. I am surprised to see so many complaints on here, I thought they were a professional company. Apologies are empty if you don't put sincere effort into ensuring the same thing is not repeated over and over again.

If you are thinking of ordering online please don't. I have had a very bad experience and I wouldn't want anyone else to go through the same thing.