No refund received

I am a regular online client I purchased 10 orchid pots on the 22 November 2021 I received a call the next day advising they only have 9 in stock but would refund me. I awaited my order received a call a few days later from the courier. My package was sent to pietermaritzburg. 2 and a half weeks later still no package I called daily for 4 days straight before I my package was delivered in capetown so a total of 3 weeks after my package was shipped to the wrong province. I spoke to Danielle about my refund and to date and after numerous emails no refund received 2 months on. I will never purchase anything from this store again