No Refund - Paid for Patio Set no stock

Good day,

Really disappointed in Leroy Merlin. I walked into LM Fourways to purchase a patio set. They didn’t have stock and checked on their system saying that there is one in Little Falls branch. I decided to drive there on the weekend. I paid for the patio set on 18 Jan and they said they were going to deliver on the 27th Jan. on the 29th still no patio set when I called in they said the stock they had is not saleable (box was damaged and missing parts) even after I asked them to check it while I was at the store and they assured me they will not keep in stock if not saleable. Anyway they informed me after the third time I enquired (see my call reference numbers below) that they cannot deliver. I wanted that patio set for my mum because she like to sit on the patio and drink her tea, now she’s gone back to Durban and don’t know when she will ever come back here. Anyway today is the 15th Feb still no refund and I’ve been paying interest on the purchase R4,379.00 since 18 Jan it’s one month. No patio set no money, Cumon Leroy Merlin I thought your service was better than this.