KR
Kayla R
1 reviews | Active since Sept 2021
19 Dec 2025, 11:20
No Refund or Communication
I placed an online order (***). After the delivery date passed and I recieved no communication. I was assisted via email by Judith Segwatlha. Judith was very unprofessional with providing feedback. Only after phoning numerous times (***) was I eventually advised by Zandile MAKANANISA who advised me that I would be refunded as they have no stock. I was then advised by Judith Segwatlha that I would not be receiving a full refund for the shipping costs even though the item never shipped. After this was queried with Judith Segwatlha twice I have recieved no response. As it stands right now - Leroy Merlin has committed theft against me and I am extremely disappointed in the service.
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Leroy Merlin South Africa's replyOfficial
19 Dec 2025, 11:53Dear Kayla
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Leroy Merlin South Africa's reply19 Dec 2025, 11:53
Official
Dear Kayla
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.
Thank you for bringing your concerns regarding your order to our attention on Hellopeter. We sincerely regret that your recent experience with Leroy Merlin ,that has not met your expectations.
We take these matters very seriously, and we are committed to resolving them as quickly and efficiently as possible. We have assigned your query to a dedicated sales consultant, and they will be in contact with you shortly with an update or to discuss a solution that works for you.
We appreciate your patience , and we look forward to resolving this matter to your satisfaction.