1 reviews | Active since Aug 2019

23 Feb 2026, 09:37

No refund on my faulty and incomplete product

Item: Leroy Merlin South Africa
Rating: 1
Author: Kim M

Good morning

I have to date still not received proof of refund for my item and my patience is wearing thin.

The fact that I have to relentlessly follow up with Leroy Merlin time and again for any sort of update is completely unacceptable.

Not only did you send me a faulty and incomplete product but getting a refund is so long-winded and pathetic that it's completely put me off buying from your company.

Please get back to me urgently with confirmation of my refund as this has gone on for far too long.

Helpful (0)

Replies (10)

Leroy Merlin South Africa's replyOfficial

23 Feb 2026, 10:50

Hi Kim

Thank you for bringing your concerns to our attention.

We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly .

Leroy Merlin South Africa's reply23 Feb 2026, 10:50

Official

Leroy Merlin South Africa's replyOfficial

23 Feb 2026, 11:09

Hi Kim Hope you are well, Please note that I will do a follow-up and provide feedback.

Leroy Merlin South Africa's reply23 Feb 2026, 11:09

Official

Hi Kim Hope you are well, Please note that I will do a follow-up and provide feedback.

Leroy Merlin South Africa's replyOfficial

23 Feb 2026, 12:08

Please note that refund request has been sent to finance awaiting them to process a refund, once refund has been processed will send a proof or refund.

Leroy Merlin South Africa's reply23 Feb 2026, 12:08

Official

Please note that refund request has been sent to finance awaiting them to process a refund, once refund has been processed will send a proof or refund.

Kim M's updateReviewer Update

23 Feb 2026, 12:10

And how long will that take now. I want a
Timeline

Kim M's update23 Feb 2026, 12:10

Reviewer Update

And how long will that take now. I want a
Timeline

Leroy Merlin South Africa's replyOfficial

23 Feb 2026, 13:43

Please note that once finance have process a refund it wil take 7-10 working days to reflect on your account

Leroy Merlin South Africa's reply23 Feb 2026, 13:43

Official

Please note that once finance have process a refund it wil take 7-10 working days to reflect on your account

Kim M's updateReviewer Update

23 Feb 2026, 14:13

And how long does finance take? 2 days, 2 weeks? For the record your competitors do refunds efficiently, quickly and no tapping blood from a stone.

Kim M's update23 Feb 2026, 14:13

Reviewer Update

And how long does finance take? 2 days, 2 weeks? For the record your competitors do refunds efficiently, quickly and no tapping blood from a stone.

Leroy Merlin South Africa's replyOfficial

23 Feb 2026, 14:22

Our finance team take mostly take a day or two to action a refund.

Leroy Merlin South Africa's reply23 Feb 2026, 14:22

Official

Our finance team take mostly take a day or two to action a refund.

Kim M's updateReviewer Update

23 Feb 2026, 14:29

I'll have to follow up then in 2 days. Not holding my breath

Kim M's update23 Feb 2026, 14:29

Reviewer Update

I'll have to follow up then in 2 days. Not holding my breath

Leroy Merlin South Africa's replyOfficial

23 Feb 2026, 14:48

I will provide you also with feedback regarding the progress of that refund, I have just to check the status now it shows that the refund is pending

Leroy Merlin South Africa's reply23 Feb 2026, 14:48

Official

I will provide you also with feedback regarding the progress of that refund, I have just to check the status now it shows that the refund is pending

Leroy Merlin South Africa's replyOfficial

24 Feb 2026, 16:26

Hi Kim Hope you are well, Please note that your refund was processed today, and it will take 7-10 working days to reflect on your account. Please advise if there is anything else I can assist you with?

Leroy Merlin South Africa's reply24 Feb 2026, 16:26

Official