1 reviews | Active since Jun 2009
No refund 23 days later!!
Iam extremely dismayed at this company's lack of care. I ordered ceiling insulation online with them on the 18th of August 2026. A day later I get an email saying I've been refunded. Zero reason why. I was apparently refunded on the 19 th of August 2026. I called a week later and was told that it takes 10 to 12 working days. In the interim my client is beggining to wonder if I've made a run with their money. I called back today 10th September to query where my refund is. This is now 23 days later. I was told I need to submit a statement to prove that I have not been refunded. They will send this to finance dept. After which they will possibly process the refund again, another 10 to 12 working days Now I say that this type of treatment to their loyal clients is uncalled for. Especially that it seems to me that they are penalising me for supporting them !!!!!
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly
Thank you for bringing your concerns to our attention.
We sincerely apologize for the experience you've had and truly regret any inconvenience caused. We will be looking into your query and will provide feedback shortly
Per your request, I am attaching the requested bank statement confirming that the refund has not posted to my account. Given the extended timeframe, I request that you resolve this matter immediately via one of the following actions:
Fulfill and deliver the original order without further delay.
Issue an immediate manual EFT refund to my account.
Due to the length of time this issue has remained unresolved, please escalate this matter directly to a Managing Director or senior executive with the authority to finalize this transaction.
I look forward to your prompt response.
Per your request, I am attaching the requested bank statement confirming that the refund has not posted to my account. Given the extended timeframe, I request that you resolve this matter immediately via one of the following actions:
Fulfill and deliver the original order without further delay.
Issue an immediate manual EFT refund to my account.
Due to the length of time this issue has remained unresolved, please escalate this matter directly to a Managing Director or senior executive with the authority to finalize this transaction.
I look forward to your prompt response.