No product - No refund (yet) and disappointing service

I posted here not too long ago about lack of product delivery even though it was still available on the website. To date, I have not received a refund or the product. Leroy rep**** to my review with "We value our customers and exceptional service is always our priority" which doesn't seem to be the case. Apparently my "query has been escalated to Case Management Department for further assistance" on 10 Jan and I still have not recieved one reply. This is very disappointing.