No product and no refund 1 month later

Pathetic service! Ordered a dresser for R4500 online in early June. Tried to return the product immediately since the product was substandard in quality! Leroy Merlin expected me to deal with the 3rd party seller directly. A seller that was really rude and **** that we simply did not follow installation instructions. After a lot of back and forth and proof on our end that we'd installed it correctly but the quality was poor, the item was finally picked up after 3 weeks and I still do not have my refund. This is unacceptable!