1 reviews | Active since Feb 2020
No one really cares
On 13/07 I went to the Little Falls branch to buy roof paint from them, and because it is to much for me to load in my car I ask for delivery. First I get send from pillar to post before someone can assist me. Great friendly lady eventually does. I place my order and on getting the order I note that the price on the paint is more than advertised. I query this and then they tell me it is for loyalty card members only. So I sign on as a member and get the discount. Great. Today 16/07 I call to find out when I will receive my delivery only to be told that I still owe them money. AND NO ONE CALLS ME TO TELL ME THIS. That being the discount I received on my loyalty purchase. How is it possible that a big company as Leroy Merlin's systems do not "talk" to each other. Now I have to get the company who was going to start on Monday to do my roof to delay the work.
Firstly we will like to apologies for the experience you had with our store.
Kindly note we are looking into the matter for further assistance in resolving it.
please accept our sincere apologies and expect a call from our hello peter team for further assistance.
Once again apologies for the inconvenience .
Thank you .
Firstly we will like to apologies for the experience you had with our store.
Kindly note we are looking into the matter for further assistance in resolving it.
please accept our sincere apologies and expect a call from our hello peter team for further assistance.
Once again apologies for the inconvenience .
Thank you .
Really very disappointed in the whole manner in which this situation is being addressed. And I still have lot of DIY to do on the house.
Really very disappointed in the whole manner in which this situation is being addressed. And I still have lot of DIY to do on the house.
Apologies by the approach of the situation .
we just wanted to understand the situation and the incident .
however please note we are working on the situation
Apologies by the approach of the situation .
we just wanted to understand the situation and the incident .
however please note we are working on the situation